Returns & Exchanges

Start a return

1. Message us

   WhatsApp us on +92 320 8456626, or email hello@byout.pk, with your order number and what’s wrong.

2. Send photos

   For anything damaged, leaking, wrong or missing, attach a photo of the invoice on the parcel plus photos of the item and its packaging. An unboxing video isn’t required, but it gets a claim approved the same day.

3. We arrange the pickup

   We reply within 24 hours. Once approved, our courier collects from your address. No courier office, no booking, nothing for you to arrange.

4. We check and refund

   Every return is inspected when it reaches us. Once it passes, your refund or store credit is issued within 7 to 10 working days.

What you can send back

We can’t resell an opened beauty product, and we won’t send a used one to another customer as new. That’s why the seal matters.

Exchanges

You can exchange any unopened item within 7 days of delivery, for a different size, or something else entirely. The item must have its seal, box and any accessories intact, the same as a return.

How the money works

• If the new item costs more, you pay the difference at checkout as normal.
• If it costs less, the remaining balance stays in your account as credit. It doesn’t expire.
• If the exchange is because we sent the wrong or damaged item, there is no charge at all. We cover pickup, and we refund the original delivery charge.
• If it’s a change of mind, the Rs. 250 handling charge applies, the same as a return.

What can’t be exchanged

Anything that can’t be returned also can’t be exchanged, opened products above all. If you’ve broken the seal to check, we can’t take it back, so please check the ingredient list on the product page before you order. Each item can be exchanged once.

Who pays for shipping

Reason	Return shipping	Original delivery
Damaged, wrong, missing or expired	Free, we cover it	Refunded
Changed your mind	Rs. 250 handling charge	Not refunded
Exchange, our fault	Free, we cover it	Refunded
Exchange, change of mind	Rs. 250 handling charge	Not refunded
Out of stock after you paid	Nothing to send back	Refunded

How your refund reaches you

How you paid	How we refund	Timeline
Card or online payment	Back to the same card or account	7 to 10 working days
Cash on Delivery	Bank transfer or EasyPaisa	7 to 10 working days
Any order	Store credit, if you’d rather	Same day

If we can’t approve your return

We’ll tell you exactly why, and send the item back to your address at no cost to you. The usual reasons are a broken seal, missing parts or packaging, or damage found at inspection that wasn’t reported when the parcel arrived.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Just message us. Once the parcel is with the courier it has to be handled as a return instead.

If something isn’t genuine

Every product we sell comes through the brand or its authorised distributor. If you ever receive something you believe isn’t authentic, tell us immediately. We’ll investigate, refund you in full, and cover the return.