Questions, answered

Yes. Everything we list comes straight from the brand. No grey imports, no mystery middlemen.

We look past the packaging and the marketing. We go through the ingredients, the formulation, what the brand is willing to tell us about how it’s made, and any testing or certification behind it.

If a brand can’t answer basic questions about its own product, it doesn’t make it onto the site. The full process is on our How We Curate page.

It depends on the product and the category, because the rules aren’t the same for everything. Where it applies, we look at DRAP registration, PCSIR testing and how open the manufacturer is about their process.

We judge each product on its own rather than treating one certificate as the whole answer. If you want to know what these stamps actually mean, BYOUTpedia explains them.

No. We stock products for dark spots, pigmentation and uneven tone, but not creams that promise to make skin fairer. Here’s why.

It depends on the brand. Sometimes it’s printed on the product, sometimes on the outer box, sometimes it’s a batch code you wouldn’t recognise as a date.

Send us your order number and a photo of the packaging and we’ll tell you what you’re looking at.

Almost certainly yes. Brands redesign their packaging more often than you’d think, and there’s usually a stretch where old and new stock are both in circulation. When we know about a change, we update our photos.

If something feels off, send us a picture and we’ll check it.

Every product page lists the ingredients, the key actives, who it suits, who it doesn’t, and how to use it. Start there.

Not sure where to begin? Take the quiz, or browse BYOUTpedia for plain-English guides to ingredients and routines.

Add what you want to your bag, head to checkout, put in your delivery details and pick how you’d like to pay. You’ll get a confirmation once it’s gone through.

It happens occasionally. We’ll call or message you, refund that item, and you can decide whether you want to swap it for something else or leave it.

Check your spam folder first, and check the email and number you typed at checkout. Typos are the usual culprit.

Still nothing? Message us and we’ll look up your order.

Anywhere in Pakistan. We don’t ship internationally yet.

We pack and hand your order to the courier within 1 to 2 working days. From order to doorstep, that’s usually 3 to 5 working days in Karachi, Lahore, Islamabad and Rawalpindi, 4 to 7 in other cities, and up to 9 in remote areas.

These are estimates. Courier delays, public holidays and weather can push them out. The full breakdown is on our Shipping page.

Rs. 250, flat, anywhere in Pakistan. Your first order ships free with the code WELCOME.

Yes. We’ll send tracking details by email and SMS as soon as your order leaves us.

Check the tracking first, since that’s usually where the answer is. If it’s past the estimated window with no movement, send us your order number and we’ll chase the courier.

The courier makes up to two attempts and will call the number you gave at checkout. Just make sure that number is one you actually answer.

If the parcel comes back to us, we’ll get in touch to send it again. A second dispatch may cost another Rs. 250.

If it’s unopened, unused and still sealed in its original packaging, yes, within 7 days of delivery.

Once a beauty product has been opened or the seal is broken, we can’t take it back. That’s a hygiene thing, not a technicality. The exception is anything that arrived damaged, faulty, wrong or expired, which we’ll always sort out.

WhatsApp us on +92 320 8456626 or email hello@byout.pk within 48 hours, with your order number and clear photos of the product, the packaging and the problem. An unboxing video isn’t required, but it gets a claim approved the same day.

Once we’ve checked it, we’ll arrange a refund or send the right thing out, and we cover the cost of collecting it.

If the fault is ours, we do, and we refund your original delivery charge too. If you’ve changed your mind, we still arrange the pickup, but a Rs. 250 handling charge applies and the original delivery charge isn’t refunded.

7 to 10 working days from the point we receive and check your return.

Whether you paid cash on delivery or by bank deposit, we’ll refund by bank transfer or EasyPaisa. Or take store credit instead, which is issued the same day.

Yes, if it’s unopened and within 7 days. We don’t do direct swaps. Instead, we refund you to store credit the moment your return passes our check, so you can reorder straight away.

It works out better for you. Popular items sell out, and holding your order in a queue while we shuffle stock is how people end up missing the thing they wanted.

On our Returns & Exchanges page, with the complete version in our Refund Policy.

Cash on delivery or bank deposit. We don’t take card payments yet.

Yes, everywhere in Pakistan. You pay the courier when your parcel arrives. Please keep the exact amount ready, since couriers often can’t give change.

Choose Bank Deposit at checkout. Our account details appear on the confirmation page and in your confirmation email. Transfer the order total, then WhatsApp a screenshot of the receipt with your order number to +92 320 8456626.

We dispatch as soon as the payment shows in our account. If we haven’t received it within [2 working days], we’ll cancel the order so the stock goes back on sale.

Don’t transfer again, or you may end up paying twice. Bank transfers can take a little while to show on our side.

Send us the receipt and your order number and we’ll match it up and update your order.

No, you can check out as a guest. An account just makes life easier later, since your past orders, details and any store credit are saved.

Not yet. We’d like to, and we’re working on it.

We’d love to hear from you. Everything we need is on our Sell With Us page. Brand enquiries go to contact@byout.pk.

Email hello@byout.pk, call or WhatsApp +92 320 8456626, or DM us on Instagram at @byout.pk. We reply within 24 hours on working days.