Refund policy

Returns, Exchanges & Refunds

We want you to be able to buy beauty products without gambling. If something arrives wrong, damaged, or not as described, we'll put it right. And if you simply changed your mind, you can send it back unopened.

Please read this before you order, so there are no surprises later.

The short version


Changed your mind	7 days from delivery, unopened and sealed only
Damaged, wrong or missing item	Tell us within 48 hours of delivery
Return shipping	Free if the fault is ours. Rs. 250 if it's a change of mind
Refund method	Back to your original payment method, or bank transfer for Cash on Delivery orders
Refund timeline	7-10 working days after we receive and check the item

What you can return

Unopened items, within 7 days of delivery. The product must be unused, with its seal, box, tags and any free gifts intact, exactly as it arrived. Once you've opened, swatched, or used a beauty product, we can't accept it back for a change of mind — we can't resell it, and we won't pass a used product on to another customer as new.

Anything that arrived damaged, leaking, incorrect, expired, or missing from your parcel. Report it within 48 hours of delivery and we'll cover it. See the section below for what we need from you.

What we can't take back

Any skincare, makeup, haircare or fragrance where the seal is broken or the product has been used
Personal care and hygiene items, once opened
Items returned without their original packaging, or with parts missing
Items reported to us more than 7 days after delivery
Free gifts and promotional items (these can't be returned separately, and must be sent back with the item they came with)

If something is wrong with your order

Please send:

A photo of the order invoice attached to the parcel
Photos of the item and its packaging, showing the problem
For missing items: a photo of the parcel as it arrived, and an unboxing video if you have one

An unboxing video isn't mandatory, but it settles most claims instantly and we'd rather resolve yours in a day than a week. If you're worried about a fragile order, it's worth filming the opening.

We'll review and respond within 48 hours. If the claim is approved, we arrange a free reverse pickup through our courier. You don't pay anything.

If you've changed your mind

Message us within 7 days of delivery with your order number and tell us what you'd like to send back. We'll arrange the pickup.

A Rs. 300 handling charge applies, covering the courier both ways. It's deducted from your refund, or collected at the door if you're exchanging for something else.

Checking and approval

Everything that comes back to us is inspected before a refund or exchange is issued. We check that the item is unused, that seals are intact, and that the packaging and any accessories are complete.

If an item fails this check — it's been used, is damaged in a way that wasn't reported, or is missing parts — we'll tell you why, and send it back to your address at no cost to you. We won't refund it.

Refunds

Once your return passes inspection:

Paid by card or online — refunded to the same card or account, within 7–10 working days
Paid Cash on Delivery — refunded by bank transfer. Our team will ask you for the account details
You can choose store credit instead, which we issue immediately and which never expires

Delivery charges are refunded only when the return is our fault. On change-of-mind returns, the original delivery charge isn't refunded.

Exchanges

Exchanges follow the same rules and timelines as returns — 7 days, unopened, same handling charge if it's a change of mind.

Because stock moves quickly, we treat an exchange as a refund plus a new order. We'll refund you to store credit as soon as the returned item passes inspection, so you can place the new order straight away and secure the shade or size you want before it sells out.

If an item is out of stock

If you've paid for something and we then find we can't fulfil it, we'll contact you within 24 hours. You choose: a full refund of that item, store credit, or a replacement item of the same value. Refunds for out-of-stock items are processed within 72 hours and don't require anything to be sent back.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Message us as soon as possible — once the parcel is with the courier, it becomes a return.

Reactions and sensitivity

We list full ingredients on every product page so you can check before you buy, and we'd encourage you to patch test anything new.

If a product causes a genuine adverse reaction, please contact us. Opened products aren't returnable, but we will look at these individually — we'd rather hear about it than have you quietly stop shopping with us.

Authenticity

Every product we sell is original and sourced through the brand or its authorised distributor. If you ever receive something you believe isn't genuine, tell us immediately. We'll investigate, refund you in full, and cover the return.

Contact us

WhatsApp +92 320 8456626 Email contact@byout.pk Hours Monday–Friday, 10am–7pm PKT

We aim to reply to every message within 24 hours.

This policy applies to orders placed on byout.pk and delivered within Pakistan. It doesn't affect your rights under applicable consumer protection law.

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